Privacy Policy

Last updated: [insert date]

This Privacy Policy explains how [Your Company Name Ltd] (“we”, “us”, “our”) collects, uses, stores, and protects personal data when you use our website, courses, and services provided via the Teachable platform.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Data Controller:
[Your Company Name Ltd]
Registered address: [Company address]
Email: [contact email]

If you have any questions about this policy or how your data is handled, you can contact us using the details above.

2. What personal data we collect

We may collect and process the following categories of personal data:

  • Identity data: name
  • Contact data: email address
  • Account data: login details for course access
  • Transaction data: purchase history (payments are processed securely by third parties)
  • Technical data: IP address, browser type, device information
  • Usage data: course progress, lesson completion, quiz participation
  • Communications: emails or messages you send to us

⚠️ We do not intentionally collect medical or health data.
Any information you choose to share in course discussions is provided voluntarily and at your discretion.

3. How we collect your data

We collect data when you:

  • Register for an account
  • Purchase or access a course
  • Participate in course activities
  • Contact us by email or through the platform
  • Use our website or learning materials

Most data is collected directly from you, or automatically through platform analytics.

4. How we use your data

We use your personal data to:

  • Provide access to purchased courses and content
  • Manage your account and learning experience
  • Process payments and transactions
  • Communicate with you about your enrolment or queries
  • Improve course content and platform functionality
  • Meet legal, regulatory, and contractual obligations

We do not use your data for automated decision-making or profiling.

5. Legal basis for processing

Under UK GDPR, we process personal data on the following lawful bases:

  • Contract – to provide access to courses you purchase
  • Consent – where you have opted in to communications
  • Legitimate interests – to operate and improve our services
  • Legal obligation – to meet accounting or regulatory requirements

You may withdraw consent at any time where consent is the legal basis.

6. Sharing your data

We only share personal data where necessary, including with:

  • Teachable Inc. (our learning platform provider)
  • Payment processors (e.g. Stripe, PayPal)
  • Email service providers
  • IT and security providers

All third parties are required to process data securely and lawfully.

We do not sell or rent your personal data.

7. International data transfers

Teachable and some service providers may process data outside the UK.

Where this occurs, appropriate safeguards are used, such as:

  • UK adequacy regulations
  • Standard Contractual Clauses (SCCs)

8. Data retention

We retain personal data only for as long as necessary to:

  • Provide our services
  • Meet legal or accounting requirements
  • Resolve disputes

You may request deletion of your account data, subject to legal obligations.

9. Your rights under UK GDPR

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure (“right to be forgotten”)
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, contact us at [contact email].

10. Cookies and tracking

Our website and Teachable platform may use cookies and similar technologies to:

  • Enable platform functionality
  • Improve user experience
  • Monitor usage patterns

You can control cookies through your browser settings.

11. Security

We take appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access.

However, no online system can be guaranteed to be completely secure.

12. Changes to this policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

13. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

https://www.ico.org.uk